Know as "The Knockfather", James enters his 20th year in the industry. He has visited over 200 facilities as well as creating Route Pro University in Kansas City. Those that CAN DO-TEACH as he started Dry Cleaning To You in Kansas City and continues to grow 20-25%.
James has been a writer for National Clothesline for over 15 years and has spoken at over 100 conferences as well. He provides training at Route Pro University where 90% of the graduates still are employed with their current cleaner.
Voted Route Pro Manager of the Year in 2012. At BEST, I successfully increased the routes and strengthened my route team before bringing my expertise to the Route Pro. In October 2020, he was privileged to surpass 1000 Ride-Along training sessions with many of our industry’s finest Route Professionals.
His specialty is increasing route sales by providing continuous positive reinforcement, retention strategies and consistent face-to-face selling.
Jennifer (Marquardt) Whitmarsh is our newest Route Pro! She joined the team with over 17 years of experience in the industry. From working the front counters to Chief Experience officer & co-owner of a drycleaner in Buffalo, NY, she provides professional coaching for CSR's or retail managers, and develops custom processes for your company to create raving fans! Jen's skill of developing people, results in your business development.
Yes, you can build your routes and retail together
Customer retention strategies that work at all levels.
It's all about market share & margins. The bottom line is the bottom line.
Do Routes & Retail Right Or Not At All! It's time to thrive!